Avoid costs and improve efficiency
NurseLine’s customer onboarding process is designed to minimize the time you invest in setting up our service and to avoid any disruption to your agency’s existing operations. NurseLine will take the time to understand your center’s protocols and create a solution that meets your needs.
When we are both ready, you will forward your center’s phones to our nurses according to a schedule you choose. Your center will keep your existing phone numbers. You can also continue using your existing answering service, if you like. Our nurses will answer phones as a member of your team.
Before you forward your phones to NurseLine at the start of a shift, you can send us a status update about your patients to let us know about any changes or urgent needs our nurses should be aware of. During the shift our triage nurses will take calls to facilitate and coordinate your patients’ night and weekend access to the appropriate services provided by your agency’s interdisciplinary team: nurses, physicians, pharmacists, social workers, chaplains and durable medical equipment suppliers. NurseLine will document each patient or family caregiver interaction on a daily report delivered to your staff each morning and seamlessly hand patients back to your staff at the end of each shift.