On Call is Costly and
Difficult to Manage
Add NurseLine Triage to your team. Prevent burnout. Avoid expenses.
See How It WorksNurseLine triages night, weekend and holiday patient and family caregiver calls over the phone, gathering necessary information, setting realistic patient expectations, and contacting the appropriate on call member of your center’s interdisciplinary team when necessary. We work with you in a way that is transparent to patients using your protocols to provide telephone triage as a trusted extension of your center’s staff.
If a hospice or home health agency uses case managers to do on call, the center risks nurse burnout and turnover as the agency’s census grows. Often a growing agency faces the expensive prospect of hiring a team of dedicated on call nurses who work only weeknight and weekend on-call shifts. The dedicated-night-and-weekend-only staffing model does not scale cost effectively because a center has to hire two additional nurses to care for a small increase in its patient population.
When a nurse is out on a visit, triage response to family calls can sometimes slow or calls must be routed to a backup resource. Unless an agency has a very large census, a team of dedicated telephone triage nurses will likely be underutilized and cannot be cost justified. To scale on-call staff cost effectively, hospices and home health agencies can separate visits from triage, keeping the visit function and giving the triage function to NurseLine.
Hospice and home health agencies can partner with NurseLine to get a fractional triage nurse team to deliver extraordinary care to more families with a higher degree of cost efficiency.