NurseLine triages night, weekend and holiday patient and family caregiver calls over the phone, gathering necessary information, setting realistic patient expectations, and contacting the appropriate on call member of your center’s interdisciplinary team when necessary. We work with you in a way that is transparent to patients using your protocols to provide telephone triage as a trusted extension of your center’s staff.
If a hospice or home health agency uses case managers to do on call, the center risks nurse burnout and turnover as the agency’s census grows. Often a growing agency faces the expensive prospect of hiring a team of dedicated on call nurses who work only weeknight and weekend on-call shifts. The dedicated-night-and-weekend-only staffing model does not scale cost effectively because a center has to hire two additional nurses to care for a small increase in its patient population.
When a nurse is out on a visit, triage response to family calls can sometimes slow or calls must be routed to a backup resource. Unless an agency has a very large census, a team of dedicated telephone triage nurses will likely be underutilized and cannot be cost justified. To scale on-call staff cost effectively, hospices and home health agencies can separate visits from triage, keeping the visit function and giving the triage function to NurseLine.
Hospice and home health agencies can partner with NurseLine to get a fractional triage nurse team to deliver extraordinary care to more families with a higher degree of cost efficiency.
Going with NurseLine has been one of the best decisions of 2019
Hospice Director, Minnesota
You guys are awesome and huge relief for my on call nurses!
Owner, Hospice and Home Health, Texas
We have been using NurseLine for about a year. It has provided consistency and stability for our after-hours needs.
Administrator, Home Health, Texas
We are very pleased with Nurseline. We appreciate that an experienced hospice RN is so easily accessible to triage our patients' issues. We have noticed a significant improvement in our afterhours care since we ditched the answering service and began using NurseLine.
Administrator, Hospice and Home Health, Colorado
Staffing on call was an expensive hassle for our hospice until we partnered with NurseLine. NurseLine has helped us solve the problems we had with underutilization of on call staff, accountability, scheduling issues, and employee turnover. With NurseLine, we have reduced our agency's labor expenses and we have implemented a scalable and flexible staffing model for on call. Working with NurseLine has made a significant positive impact to our bottom line.
CFO, Hospice in Texas
NurseLine's RN triage is an asset to our team! Their RNs do a great job with our patients and families. The daily reporting is thorough and timely. NurseLine's management is highly responsive and a pleasure to work with. Our agency is saving money by doing triage with NurseLine and we are able to focus on growing our census. Thanks NurseLine!
Owner, Hospice in Texas
I want to express my gratitude to Christina the telephone triage nurse for helping us at 4:30 am last Saturday morning when my friend who is a hospice patient was having symptoms we thought was a heart attack. We have never been in this situation before. Christina was a godsend. What a great service you provide. "Thanks" doesn't seem to be enough. Smiles your way...
Verlyn W., Amarillo, Texas
NurseLine has been so reliable and responsive not only to our patients but our clinicians and office staff. NurseLine has helped in decreasing the number of after-hour visits and has provided excellent service to our patients and team.
Patient Coordinator, Hospice, Arizona
Huge Accolades!! I wanted to let you know that Stephanie G. RN did an outstanding job handling a difficult situation on 1/30/19 with one of our patients N.C. She had called NurseLine to report she had taken a ‘handful’ of medications and that she was attempting suicide. Stephanie triaged this in a way that was highly skilled, sensitive; and completely appropriate. I told our Administrator that I am not sure I would of even done all the steps that Stephanie did during this call. Absolutely exemplary nursing skill!! Thank you for your great partnership with us.
Director of Nursing, Hospice in Colorado
I feel that NurseLine is doing a really good job for us. They immediately respond to any requests, are accommodating and try to adapt to any of our suggestions and wishes.
Director of Nursing, Hospice and Home Health, New Mexico
NurseLine is great! They are able to handle situations without calling our on-call nurses or administrator, and calls to us are appropriate when needed. The staff is knowledgeable and easy to work with.
Director of Nursing, Hospice, South Carolina
NurseLine does a great job of triaging calls and minimizing the need for after-hours visits. On call is a lot less exhausting now that we have NurseLine. I'm very pleased with the service.
Case Manager, Hospice, California
As one of the on-call RNs, I have found Nurseline to be the second nurse I needed. The nurses are very experienced, pleasant and so helpful. The patients and facility staff that have interacted with Nurseline have told me they have had good encounters.
On Call Nurse, Hospice, Minnesota
Makes our on-call shift so much easier. Thanks for all the work you do!
Director of Patient Services, Hospice, Oklahoma
I like that they have been the same nurses triaging our phone calls, so that our on-call visit nurses have gotten to know them and trust them. They are thorough in caring for our patients.
Director of Nursing, Hospice, California
Knowledgeable, professional, friendly, compassionate…love this team!
COO, Multilocation Hospice Chain
You guys do an amazing job! We greatly appreciate you.
Director of Nursing, Hospice, Texas
Your service is excellent. Your nurses are friendly, compassionate and professional.
Administrator, Hospice, Georgia
Excellent clinical staff!
Director of Nursing, Hospice, Arizona